Frequently Asked Questions

Got questions? We've got answers.

Yes! CutMagic is live and ready to use. Sign up for a free account to start fixing and creating SVG files for your cutting machine. Pro tier members enjoy priority processing and 48-hour early access to new features.

CutMagic works with ALL cutting software that accepts SVG files. This includes Design Space, Silhouette Studio, Brother CanvasWorkspace, Sure Cuts A Lot, Make The Cut, and many more. If your software imports SVGs, CutMagic will work.

CutMagic fixes your SVG files BEFORE you upload them to Design Space (or any other cutting software). We eliminate pattern fills, reduce nodes, flatten clipping paths, and convert text to outlines - all the things that cause 'upload failed' errors. Think of us as your SVG pre-processor.

Credits are used for AI-powered operations. Fixing an SVG uses 1-2 credits depending on complexity. Generating a new SVG uses 2-3 credits. Free tier gets 25 credits, Hobbyist gets 200, and Crafter gets 750. Credits never expire.

Absolutely! All pre-orders are 100% refundable before launch - no questions asked. After launch, Pro and Hobby members have a 30-day money-back guarantee. We want you to be completely happy with CutMagic.

Yes! We use bank-level SSL encryption for all data transfers. Your uploaded files are processed securely and automatically deleted within 24 hours. We never share your files or data with third parties.

We accept SVG files for fixing and optimization. For AI generation, you can input text descriptions. All outputs are delivered as clean, optimized SVG files ready for your cutting machine.

Currently, CutMagic processes files through our cloud servers for best results. Files process in seconds with a stable connection. We're exploring offline options for Pro users in the future.

Still have questions? Contact us